Introduction
Italian is a beautiful and expressive language spoken widely in Italy and parts of Europe. With Zanzibar attracting a growing number of Italian-speaking tourists, learning Italian has become an important skill in the tourism, hospitality, and customer service sectors.
This course is designed to equip learners with practical skills in speaking, listening, reading, and writing Italian, especially for use in real-life situations relevant to Zanzibar’s tourism industry, international business, and cultural interactions. Through interactive lessons and practical scenarios, learners will gain the confidence to communicate effectively with Italian-speaking clients and guests.
Course Objectives
By the end of this course, students will be able to:
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Communicate confidently in Italian in both casual and professional settings
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Welcome and assist Italian-speaking tourists and customers
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Understand and respond to common written texts such as menus, signs, and emails
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Hold simple conversations in hotels, restaurants, airports, and shops
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Write clear, basic messages, notes, and emails in Italian
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Use everyday Italian vocabulary related to travel, tourism, and hospitality
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Demonstrate awareness of Italian culture and polite expressions
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Prepare for international Italian language exams (optional)
Brief Course Content
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Introduction to Italian Language and Culture
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Italian Alphabet, Pronunciation, and Basic Grammar
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Vocabulary for Tourism, Travel, and Daily Communication
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Listening and Speaking Practice: Greetings, Questions, and Directions
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Reading and Understanding Signs, Menus, and Guest Requests
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Writing Emails, Confirmations, and Simple Descriptions
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Customer Interaction and Problem-Solving in Italian
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Role-Plays for Tour Guides, Hotel Staff, and Restaurant Service
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Italian for Business, Travel, and Cultural Exchange
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Etiquette and Communication Styles in Italian-speaking Environments
Final Assessment
Students will complete a combination of oral and written tasks, including a final practical role-play simulating a real-world interaction with an Italian-speaking guest.
Certificate
Upon successful completion, students will receive a:
ZOI Institute Certificate in Italian Language
